Last Updated: September 2023

Digital United LLC and its subsidiaries and affiliates (together, “Digital United”), are committed to processing, using, transferring, and managing personal information in accordance with applicable privacy laws in the United States. This Privacy Policy details how Digital United collects, uses, transfers, and shares your personal information.

This Privacy Policy applies to the personal information we obtain when you interact with Digital United when you visit and use our locations, use our websites, and other online services or apply for a job with us or otherwise connect with us (collectively, the “Services”).

In this Privacy Policy, “we”, “us” and “our” refers to Digital United, and “you” refers to any individual about whom we collect personal information.


Information We Collect

When you use our site, we collect information directly from you when you provide it to us.  We also collect information automatically as you use our site.  We also receive information about you from third parties such as services providers. Some of what we collect may be personal information that is reasonably capable of identifying you.  Generally speaking, we use the information we collect to present and operate our site and services, to communicate with you, to provide you with information and support you have requested, to both promote our services to you and deliver targeted advertising to you, and to analyze and improve the operation of our site and services include by understanding how users engage with our site.

When you interact with us we collect:

  •  Name and contact information
  • Any additional information relating to you that you provide to us through our Services
  • Information you provide to us via voluntary feedback or engagement surveys
  •  Any additional information relating to you that you provide to us directly through our websites or by other means such as over the phone, via email, or in person
  • Details of the information you have requested from us or which you have enquired about, together with any additional information necessary to deliver our services and to respond to your inquiries
  • Any additional personal information you provide to us, or authorize us to collect, as part of your interaction with Digital United

When you use our Services:

  • IP address
  • Information on your interaction with our web sites and advertisements, such as pages you visit
  • Social media handles, content, and other information that you post to our social media pages or tag us on your social media pages, and information we obtain from third-party social media services (e.g., Facebook) if you choose to link to, or create or log in to your Digital United online account through these platforms


Information Collected by Automated Means

When you interact with our Services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies.  A ‘cookie’ is a small text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser.  A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We use these automated technologies to collect information about your equipment, devices, internet connection, browsing actions, and usage patterns.  The information we obtain in this manner may include your IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, browsing history, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Services.  We may also obtain information about how you interact with our Services, such as features and pages you visit, search queries, and download errors.

These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the products and services around your preferences; (4) measure the usability of our products and services and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services.  Most web browsers are initially set up to accept cookies.  You have the option of disabling or refusing cookies at any time in your browser preferences.  For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.  However, note that some parts of our Services will not function properly or may be considerably slower if you refuse cookies.  For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

We honor the Global Privacy Control option if you enable it in your browser.  You can learn more about GPC at this link:

Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time.  Please note that not all tracking will stop even if you delete cookies.  For information about Do Not Track, please visit:


Third-Party Use of Cookies

Some content or applications, including advertisements, on our Services are served by third-parties, including advertisers, ad networks and servers, content providers, application providers, and service providers such as Google Analytics, Microsoft Clarity, AB Tasty, and OneTrust. These third parties may use cookies alone or in conjunction with pixels, web beacons or other tracking technologies to collect information about you when you use our Services.  The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For general information about how you can opt out of receiving targeted advertising from many providers, see


How We Use Your Personal Information

Digital United collects personal information reasonably necessary to carry out our business, to respond to inquiries, and provide our Services to you.  We may also collect information to fulfill administrative functions associated with these services.

The purposes for which Digital United usually collects and uses personal information may include:

To deliver the Services and/or products you requested;

  • To manage our relationship with you;
  • To provide information and marketing about products, Services, and/or special offers to you;
  • To obtain opinions or comments about products and/or Services from you;
  • To record statistical data for marketing analysis from you;
  • To improve our Services to you, as well as for training and quality purposes;
  • Responding to requests, questions, complaints, and other general inquiries;
  • Researching, developing and expanding our facilities and Services;
  • At your direction and with your consent;
  • For quality control and administration and assisting us to develop new and improved products and Services;
  • To recruit interns, staff, and employees;
  • To comply with any requirement of any applicable statute, regulation, rule, and/or good practice;
  • To prevent or detect abuse of our services or any of our rights (and attempts to do so), and to enforce or apply our Privacy Policy and/or any other agreement, and to protect our (or others’) property or rights;

We do not sell your personal information or transfer personal information to third parties to use for their own benefit; however, we allow certain companies to place tracking technologies like cookies and pixels on our Services.  For more information please see the section of our policy titled, “Information Collected by Automated Means.”  We do not otherwise “sell” or “share” your personal information within the meaning of many privacy laws. 


Disclosing Personal Information

We may disclose your personal information for the following business purposes:

  • Within our company and with our affiliates, including Primacy LLC, Mediately LLC and ZenSource LLC;
  • With service providers that perform Services on our behalf, including for the purposes of operating our website, assisting us to perform business functions, analyzing data and performance, handling billing and payments, and facilitating customer service;
  • With professional services such as legal advisors, accountants, and consultants;
  • With other parties with your consent and at your direction; and
  • We reserve the right to disclose your personal information as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, us or others.

We may use and disclose your personal information for other purposes explained at the time of collection (such as in a specific privacy collection statement or notice) or otherwise as set out in this Privacy Policy.

We reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets.  If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy.  After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient’s privacy practices.


Data Retention

We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. When we no longer need the personal information we collect, we either anonymize the information upon your request or securely destroy the information, unless we are legally required to retain it.


Your Marketing Choices

You can opt-out of our use and disclosure of your personal information for marketing purposes, and/or withdraw your prior consent for same, by the methods provided below. Upon requesting an opt-out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, it is possible that you may receive communications scheduled prior to our receipt of your withdrawal of consent.

You may reply to a promotional or marketing e-mail that you have received from us with the word “Unsubscribe” in the subject line or you can email us directly at the email addresses shown below in “Contact Us.”  You may also unsubscribe from receiving marketing or other commercial emails by following the instructions included in the email.  (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.)  We may also provide additional methods for you to opt-out of having your personal information used or disclosed for promotional and marketing purposes.

Please note, even if you opt-out of receiving marketing or commercial communications, we retain the right to send you non-marketing communications such as correspondence about your existing business relationship with us, information about reservations or rentals, payment receipts, or notifying you of updates to our Privacy Policy or Terms & Conditions.

To opt out of cookies on our site, use the OneTrust cookie tool pop-up on site.  As described in “Information Collected by Automated Means,” you can also configure your browser to enhance your privacy settings; and as mentioned in “Third Party Use of Cookies,” you can contact our service providers to exercise your rights regarding their collection and use of information. 


Your Privacy Choices

You may have certain rights and choices regarding our processing of your personal information. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right to:

  • Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is sold or disclosed, and with whom your personal information was shared
  • Access a copy of the personal information we retain about you
  • Update any inaccuracies in the personal information we hold about you
  • Request deletion of your personal information
  • Request that we transfer your information to another entity in the format in which we maintain it in the ordinary course of business
  • Object to the processing of your personal information
  • Restrict how we use your personal information while a complaint is being investigated

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information.  If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

Under some circumstances, we will use your email address on file to verify your identity.  We may also request additional information.  For example, if we suspect an access request is fraudulent, we will request additional information in order to verify your identity.

We reserve the right to deny your request if we cannot verify your identity.  Where we deny your request in whole or in part, we will endeavor to inform you of the denial, provide an explanation of our actions, and the reasons for the denial.

We will not restrict or deny you access to our Services because of choices and requests you make in connection with your personal information.  Please note, certain choices may affect our ability to deliver the Services.

Where you have consented to our processing of your personal information, you may withdraw, at any time, any consent that you have previously given to us for use of your personal information.  In certain circumstances even if you withdraw your consent we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.  To make a request to exercise any of these rights (where applicable) in relation to your personal information, please contact us using the contact details below.

If you wish to contact us to make a request in connection with your personal information we have or to inquire or provide feedback about our privacy practices, you can email us directly at the email addresses shown below in “Contact Us.”

Your exercise of the rights described above is subject to certain exemptions to safeguard the public interest (e.g.  he prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.


International Use

Digital United is a United States organization and operates the Services in accordance with United States law.  Your information will be treated in accordance with applicable United States law and this Privacy Policy.  We may transfer your personal information to countries other than the country in which you initially provided the information for the purposes described in this Privacy Policy.  The countries to which we transfer personal information may not guarantee the same level of protection for personal information as the one in which you reside.


How We Protect Information

We maintain administrative, technical and physical safeguards designed to protect personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Despite such efforts, however, please note that no organization can fully eliminate risks or guarantee the security of personal information.  Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for uses or disclosures of personal information or other data arising in connection with the theft of the information or other malicious actions.


Links to Third-party Websites

Our Services may contain links or references to third party websites. These websites are outside of our control, and the privacy policies of such sites may differ from our own.  Please be aware that we have no control over these third-party websites and our Privacy Policy does not apply to such websites.  We encourage you to check the terms of use and privacy policies of such websites before disclosing any personal information via such websites.


Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. This section provides information to those persons as a supplement to the information generally provided in this Privacy Policy.

If you reside in California, you may have certain additional rights regarding your “personal information” as defined under the California Consumer Privacy Act of 2018 (CCPA) or otherwise. This section of our Privacy Policy supplements the information provided elsewhere in our Privacy Policy. 

The below chart shows you where to find details about the information to which you may be entitled under the CCPA:

CCPA Information Requirement

Corresponding Information in this Privacy Policy

Categories of personal information collected

Information We Collect

Information Collected by Automated Means

Categories of sources from which we collected personal information

Information We Collect

Information Collected by Automated Means

We may also collect personal information from third-party service providers

The business purpose for which we collected your personal information

How We Use Your Personal Information

Categories of information shared or disclosed to third parties, and the categories of third parties to which we shared or disclosed that information

Disclosing Personal Information

Third-Party Use of Cookies

In addition, California consumers may have the following rights under the CCPA:

  • To request that we disclose what information we collect, use, or disclose about you
  • To know the specific pieces of information we hold about you
  • To request the deletion of your personal information, with some exceptions
  • To opt out of the sale or sharing of your personal information, as defined by applicable law

To exercise your rights under the CCPA, you may email us at the email addresses shown below in “Contact Us.”

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Data portability.
  • Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please contact us via the email addresses listed below in “Contact Us.” 


Residents of the EU and UK

Data protection laws may provide residents of the EU and/or UK with additional rights regarding our use of their personal information. To the extent applicable, this section provides information to those persons as a supplement to the information generally provided in this Privacy Policy: 

Legal Basis For Processing Your Personal Information:

Performance of a contract with you

Performance of a legal obligation, including a contract with your employer

Consent from you

Our legitimate interests

Our Legitimate Interests:

Performing and improving our services

Marketing our services to you

Categories of Personal Data We Collect from Sources other Than You:

Information We Collect

Information Collected by Automated Means

We may also collect personal information from third-party service providers

Data Transfers:

We anticipate that your personal information may be transferred to the United States pursuant to the Standard Contractual Clauses applicable to the transfer.

How Long We Store Personal Information:

See “Data Retention”

Automated Decision-making and Profiling:

We do not use automated decision-making or create profiles using personal information.

Additional Rights:

You also have the right to restrict or limit our processing of your personal information, to ask that we erase your personal information, and to receive a copy of the personal information we hold about you in a portable format.

Right to Withdraw Consent:

You have the right to withdraw your consent to processing of your personal information by contacting us as set forth in the Section titled “Contact Us.”

You have the right to file a complaint regarding our data protection practices with your local supervisory authority.


Updates to this Privacy Policy

Digital United may amend this Privacy Policy from time to time, with or without notice to you.  We recommend that you visit our website regularly to keep up to date with any changes.  We also try to let you know about major changes to our Privacy Policy (for example by putting a notice up on our website).


Contact Us

The contact details for Digital United’s companies are as follows:

For Primacy:

EMAIL: privacy [at] (privacy[at]theprimacy[dot]com)

ADDRESS: 1577 New Britain Avenue, Farmington, CT 06032



EMAIL: privacy [at] (privacy[at]mediate[dot]ly)

ADDRESS: 525 South Flagler Drive Suite 300 West Palm, FL 33401


For ZenSource:

EMAIL: privacy [at] (privacy[at]zensource[dot]cloud)

ADDRESS: 1577 New Britain Avenue, Farmington, CT 06032